Monitor
We monitor key device-health information such as storage, memory, update status, and other important system conditions.
Managed Home IT
Your Home Computers. Monitored. Updated. Accessible Anywhere.
Simple, professional computer monitoring, maintenance, and secure remote access for your home.
Work from anywhere.
Access your home computer securely from your laptop,
tablet, or another supported device.
Plans start at $9.99/month.
Limited Launch Offer
First 50 Families
$24.99
/month
Up to 4 computers
Special pricing for the first 50 enrolled families.
Simple Managed IT for Your Home
We handle the ongoing computer maintenance in the background so you spend less time thinking about updates, device health, and routine management.
- 24/7 device health monitoring
- Managed Windows & app updates
- Monthly computer health report
- Secure remote computer access
- Important device alerts
View First 50 Plan
Limited to the first 50 qualifying family enrollments.
Proactive Device Care
Your Computer Shouldn't Need Attention
Only After Something Breaks
Most home computers only get attention when something goes wrong. Pinkerton MSP Managed Home IT helps keep your household computers monitored, maintained, visible, and accessible before problems become interruptions.
Update
Supported Windows, macOS, and application updates are managed during scheduled maintenance periods whenever possible.
Report
Receive an easy-to-read monthly computer health report showing important information about your enrolled devices and managed activity.
Connect
Securely access your authorized home computer from your laptop, tablet, phone, or another supported device when you are away.
Privacy: Pinkerton MSP monitors technical device-health information. We do not continuously view your screen, personal files, browsing history, webcam, or email. Remote sessions occur only through the configured remote-access service and its permissions.
Managed Updates
Updates Happen in the Background
Windows and macOS updates are managed and monitored to help keep your computers current while reducing unnecessary interruptions.
Windows
Keep Your Windows PC Current
Supported Windows security updates and system patches are managed in the background while update status is monitored for problems.
- Windows security and system updates
- Scheduled maintenance periods
- Update-status monitoring
- Failed update detection
macOS & Applications
Keep Your Mac & Apps Up to Date
Supported macOS updates and common applications are kept current to help reduce security risks, compatibility problems, and manual maintenance.
- Supported macOS update management
- Supported application updates
- Update-status monitoring
- Restart coordination when required
Restarts on Your Schedule: When an update requires a restart, we schedule it during your maintenance window whenever possible to minimize interruptions to normal computer use.
Monthly Visibility Digest
Your Monthly
Computer Health Report
Every month, you receive a real computer health report showing the status of your enrolled devices, security protection, storage health, installed software, maintenance activity, and remote support history.
Inside Your Monthly Report
Device Details
Know What Is Enrolled
Review operating system, hardware, memory, storage, BIOS, and other technical information for your enrolled computers.
Protection Status
Antivirus Visibility
See whether your enrolled computer is reporting active antivirus protection and current protection status.
Software Inventory
See Installed Applications
Your report can include a detailed inventory of detected applications, versions, and publishers on the enrolled computer.
Remote Support History
A Record of Remote Sessions
Review when remote support sessions occurred and how long they lasted, providing added visibility into technician activity.
Actual report examples shown. Identifying information has been modified or removed for privacy. Report contents may vary based on device, operating system, and enrolled services.
Client Control & Remote Access
Your Home Computer,
Anywhere You Go
Securely access your enrolled home computer from your laptop, tablet, phone, or another supported device. Use your normal desktop, files, and applications without exposing your home computer directly to the public internet.
- Access your authorized home computer from almost anywhere
- Use your normal desktop, files, and applications remotely
- Connect only to computers assigned to your account
- No public RDP ports or manual router configuration required
Step 01
Log In Securely
Sign in to your secure customer portal using your authorized account.
Step 02
See Your Computer
Your enrolled computer appears in your dashboard so you can see its connection status.
Step 03
Click Remote Access
Select the remote-access control to launch your authorized connection.
Your access stays controlled: Remote-access permissions are limited to enrolled computers assigned to your account. Pinkerton MSP technician access is separate from your personal remote-access session and follows the configured support permissions.
Transparent Subscription Tiers
Choose the Plan That
Fits Your Home
Simple monthly computer management designed for home users. Choose the number of computers you want enrolled and managed.
1 Computer
Managed Home IT
$9.99
/ month
Designed for one Windows or Mac computer that you want monitored, maintained, updated, and securely accessible remotely.
- Management for 1 computer
- 24/7 device-health monitoring
- Managed Windows or supported macOS updates
- Supported application updates
- Monthly computer-health report
- Important alerts where configured
- Secure remote access to your enrolled computer
2 Computers
Managed Home IT Duo
$17.99
/ month
A two-computer option for couples, home offices, or households that want both systems managed under one simple plan.
- Management for up to 2 computers
- 24/7 device-health monitoring
- Managed Windows or supported macOS updates
- Supported application updates
- Monthly health reporting for enrolled computers
- Important alerts where configured
- Secure remote access to both authorized computers
First 50 Families Promo
Managed Home IT Family
$24.99
/ month
$29.99/mo
Built for multi-computer households. Manage up to four authorized home computers under one Managed Home IT subscription.
- Management for up to 4 household computers
- 24/7 device-health monitoring
- Managed Windows or supported macOS updates
- Supported application updates
- Monthly health reports
- Important alerts where configured
- Secure remote access to authorized household computers
Regular price:
$29.99/month
Claim Family Promo
Minimal onboarding is required to enroll each computer.
Plans are billed month-to-month.
Technician troubleshooting, onsite service, hardware repair, advanced data recovery, and unlimited technical support are not included unless purchased separately.
Technician troubleshooting, onsite service, hardware repair, advanced data recovery, and unlimited technical support are not included unless purchased separately.
CLEAR service boundries
Managed Home IT Works Quietly in the Background
Your computers are monitored, maintained, and kept current automatically. We also make it clear what is included in your membership and when additional hands-on support may be needed.
What’s Included, and What Requires Extra Help
Your membership covers ongoing automated computer management. The following services are available separately when needed:
✕ Unlimited live tech support or on-demand technician service
✕ Physical repairs, screen replacements, or replacement parts
✕ Separate premium antivirus subscriptions
✕ In-home service or on-site technician visits
✕ Advanced data recovery from failed hard drives
Need hands-on help? Remote troubleshooting, advanced support, and technician services are available separately when your computer needs more than automated maintenance.
SERVICE BOUNDARIES & POLICIES
Managed Home IT FAQ
Transparent terms, defined technical boundaries, and strict personal privacy standards. Here is exactly what our residential management covers.
Do you monitor my screen, search history, or personal files?
Pinkerton MSP does not continuously monitor your screen, personal files, browsing history, webcam, or email. Remote-control sessions occur only through the configured remote-access service and permissions.
How does on-demand remote access operate?
Remote access is permission-controlled. Customers can be given access only to their authorized household computers, and Pinkerton MSP configures remote-access permissions according to the service settings.
Which operating systems and devices are supported?
We support modern residential hardware running Windows 10, Windows 11, and macOS (Monterey or newer). Both desktop towers and portable laptops across standard home workstations are fully covered under active management tiers.
What types of system updates are automated?
Supported Windows, macOS, and third-party application updates can be scheduled during defined maintenance windows, and update status can be centrally monitored. Some updates may still require a restart or user interaction.
Is third-party antivirus software included in this service?
Third-party antivirus is not included in the base Managed Home IT plan. The service focuses on computer monitoring, managed updates, device maintenance, reporting, alerts, and remote access. Additional managed security options may be offered separately.
Is unlimited live helpdesk or on-demand tech support included?
No. This is a dedicated remote system maintenance and health monitoring service. It is designed to automate patch hygiene and detect drive failures early, rather than functioning as an open-ended personal tech helpdesk or on-call tutorial service.
How long does initial onboarding and agent setup take?
Setup is designed to be simple and typically takes only a few minutes per computer. You’ll install a lightweight application using the secure install link provided after signup.
What are the specific terms of the First 50 Families promotion?
Limited to the first 50 qualifying families. Keep your First 50 Families rate of $24.99/month for as long as your qualifying subscription remains continuously active.
Professional Managed Home IT.
(c) 2026 PINKERTON MSP. All rights reserved. Managed residential technology and continuous maintenance.